Governing laws for you, who are a private person, are The Distance Selling Act (”Distansavtalslagen”) (see below concerning rights of regret) and the Consumer Sales of Goods Act (“Konsumentköplagen”), which have strict provisions, meaning that these are ruling over whatever you may have agreed upon. Governing law for companies, including sole proprietorship, is the Sales of Goods Act (“Köplagen”), which is dispositive, meaning that the provisions of an agreement between companies are ruling over the law at first hand.
When you, who are a private person, have registered and made your order, you also accept the fact that we store and use the information you have given us within our business in order to be able to fulfil our undertakings for you in the very best way. We will protect your personal data according to the Privacy Protection Law (“Personuppgiftslagen”), and you may obtain information about these data and have them deleted, whenever you wish.
If any or one of the provisions contained in these purchasing conditions should be declared invalid under Swedish or EU law, the validity of the remaining provisions contained herein shall not in any way be affected, but the invalid provision be replaced by equivalent legal text.
The only way to place your order is via our web-shop. Other ways to place an order must be agreed by us in advance. If you are below the age of 18, you will need your guardian´s, i.e. parent´s, consent. Such consent can be submitted by a parent by sending his/her explicit permission to us by e-mail. All false orders till be tracked and reported to the police, and in case we suffer economic or other damages, we shall claim indemnity.
Value added tax
It will be evident from the web-shop whether the prices are inclusive or exclusive of VAT. Note that there can be an extra tax for goods sent outside of EU.
Freight: In addition to the price, you must pay the freight charges. Normally there will not be further charges.
Time of delivery: All products in our web-shop are held in stock for instant delivery. We shall, however, not be responsible if the delivery indication is based on incorrect information, resulting in later or earlier delivery than expected. We shall have the right to delete non-deliverable products from your order and reducing the price accordingly. If you wish to place an order for an equivalent product, it will be treated as a new order. If you wish to cancel a product because of delay in delivery, it is possible to do this until the product has been effectuated (see below under “Cancellation”). Delivery in part will be done only at your request and will result in further freight charges for you.
Means of delivery: When you place the order, it will be obvious which means of delivery you have chosen. Usually a product will be sent by the Swedish Postal Service, but it may happen that we use another forwarder. You must pay the freight charge according to the forwarder’s current price list. It is your responsibility to see to it that the address is correct, which you specified at the time of placing the order. Delivery will take place only within Sweden, provided that otherwise has not been agreed in advance.
It is your responsibility to collect the postal item within the time stipulated on the delivery advice. If you are not able to receive the package on delivery, it will be sent back to us, and we may then charge you for a reasonable amount of money to cover freight charges and administrative costs. If our damages are not settled, the claim will be sent to debt collection.
Modifying an order
You may modify your order until the moment when it has been effectuated. Effectuation means that the invoice or freight documents have been created. Provided the modification of the order is accepted, and the item is in stock, price difference, if any, will be regulated according to the price, which we apply on the modification day. It is not possible to modify an order which has been effectuated. Self-evidently, it is not possible to modify an order which has already been delivered from our system. However, private persons have rights of regret according to what is said under the heading “Rights of Regret”.
A cancellation will not be valid until you have received a confirmation from us. You may cancel your order without any cost for you until the moment when the order is effectuated, i.e. when invoice or freight documents have been created. After this moment, you are obliged to receive the consignment. Cancellation of a non-stocked product, which has been ordered or is to be produced especially for you, is not possible after the moment when have made an order for or started producing the product/assignment.
Rights of regret
Being a private person you have, according to the Distance Selling Act (“Distansavtalslagen”) a right to regret your purchase within 14 days. You have no rights of regret if we have entered upon the assignment with your consent during the cooling-off-period, if the product because of its nature cannot be returned, if the seal has been broken, or if you have registered the license. If you regret your purchase, you must return the product in essentially unchanged condition. The days of rights of regret will start to count on the day we accept your assignment, or the day when you receive the product or an essential part of it.
If you want to use your rights of regret, you must send a message to us in writing, preferably by e-mail, specifying your bank account number or plus-giro account number. Thereafter, we will consider whether or not you satisfy the prerequisites which are needed for applying rights of regret. If so, you will receive an answer from us by e-mail with details about how to return the product. Please observe that you must follow our recommendations concerning packaging etc. Please also observe that you must, according to law, pay the freight charges.
After receiving the returned product, the purchase price reduced by the original freight charge will be refunded to you within 30 days from the day when we received the returned package, provided that you have not used the product and it is returned in undamaged condition and with unbroken box/seal/technical sealing.
Complaints and redemption in certain cases
If you, who are a private person, have received a damaged product, or if we have sent the wrong product, you must make a complaint about it within 3 years from the day you received the product, or at the latest within 2 months from the day when you discovered, or ought to have discovered, the fault.
If you, who run a company, have received a damaged product, or we have delivered the wrong product, you must immediately after you received the goods, send a complaint to us by e-mail, provided that your complaint about damage is sent within the warranty period. If not, you will at first hand be directed to the manufacturer in question or his service place.
Private persons and companies must observe, that the damaged or wrongly delivered product must be returned in similar packaging and by the same transportation company as when the product was received, together with a thorough description of the fault.
If we are not able to send a new product to you within reasonable time, you will get a reimbursement of the return freight charge together with the amount you have paid for the damaged or wrongly delivered product, but we will not reimburse the original freight charge.
Compatibility problems often occur between different products, and we therefore recommend that you find out as much as possible before you place an order, to avoid unnecessary costs.
Information and illustrations
We shall not be responsible for printing errors or errors in information or specifications as to goods and services which occur in our range of products. If images occur in our web-shop, they are not to be seen as exact imitations of a certain product.
Both parties shall be relieved from satisfying this agreement, if its fulfilment is precluded, or essentially disabled by circumstances beyond their control or circumstances which could not reasonably be foreseen. The following and similar circumstances shall constitute reasons for relief, provided they hinder or aggravate fulfilment of the agreement: fire disaster, war, mobilization, requisition, confiscation, currency restrictions, common scarceness of goods, deficit in means of transportation, strike, lock-out, deficits in driving means, and errors or delays caused by sub-contractor because of circumstance, mentioned in this paragraph, or other circumstance, which the parties could not possibly control, which either prevents or aggravates the parties’ fulfilment in such a manner that it could not be done other than to an unreasonably high cost.
Dispute and law
These purchasing conditions are governed by Swedish Law.
If you are a private person, it is our policy to follow the recommendations of the National Board for Consumer Complaints (“Allmänna Reklamationsnämnden”).
Dispute between companies will be settled in Swedish district court.